At Assist Ability Australia, we are committed to delivering your consumable products efficiently and reliably across Australia.
We ship Australia-wide, including metro, regional and remote areas. All orders are dispatched from our distribution centre within Australia.
We use reputable courier services (e.g. Australia Post, Sendle) to ensure safe and timely delivery.
Standard Shipping: 3–7 business days (varies by location)
Express Shipping: 1–3 business days (availability dependent on location and stock)
Note: If you require express shipping, please contact us after placing your order. Express options are subject to product weight, delivery location and stock availability.
We offer free standard shipping on orders over the following amounts:
For orders under these thresholds, a flat-rate shipping fee applies depending on location.
If your order is NDIA-Managed or Plan-Managed:
Your order will be held and dispatched once payment is received from the NDIA or your Plan Manager.
Ensure all details provided at checkout are correct to avoid delays.
For payment or invoice questions, please contact us at orders@assistabilityaustralia.com.au
Please double-check your shipping address before placing your order. We are not responsible for delays or losses due to incorrect or incomplete shipping information.
